הודעה שקיבלתי מאליאקספרס. בקיצור מהם רוצים ?

Dear friend ,
Sorry to disturb you ! We just got informed by our warehouse that they checked there were quality problems with this batch of product .To protect your benefit, we will refund to you first . Could you please help us cancel the order and choose the reason as below "the processing time is out of my expectation" , "Other reasons " or " I don't want this order " ?Many thanks in advance for your cooperation !
Kind regards